Shein Refunds & Shein's Return Policy Guide

Shein is a clothing company that mainly targets female customers, but also offers men and boys clothes. This shopping website receives mixed reviews from consumers; some customers are satisfied and some are not. We suggest you follow the Shein return policy before purchasing from This Shein Return Policy Guide will provide you with all the information you need to return your product.

Shein's Return Policy Guide

Return period - 45 days
If you are not completely satisfied with the product you purchased in Shein, you have 45 days to send a return request. The product you want to return must be unused, unwashed, or damaged with all original stickers attached.

How to return on Shein.Com

To return your item, it must be sent to Shein Return Center. You can follow a simple step-by-step guide below:

Step 1: Log in to your SHEIN account and click "My Orders" to select the order you wish to return.

Step 2: Click “Return Item” to select the items you wish to return.

Step 3: After entering the reason for the return, click "send" and print "return label".

Step 4: Package your product and paste the return label onto the package.

Step 5: Take the shipment to the nearest post office or leave it at your postal company.

Note: You only receive your first free return, and any additional return for the same order will generate a fee of $ 7.99 (will be deducted from the refund amount).


On average, Shein takes 7 days to process your return and issue refunds upon receipt of your package. The refund amount will be added to the original payment source or to Shein Wallet.
Note: Shipping and original insurance costs are not refundable.
Note: If you are purchasing Black Friday, you will have to wait a week to request a refund.

Products covered by the return policy

Product: Suits, underwear and pajamas, swimsuits, jewelry and accessories (excluding scarves, bags, mermaid blankets),
Return window: - non-returnable
Exceptions if any: If damaged / defective is received, contact customer service here

Free gifts: -( Non-returnable)
Remaining: -45 days: Do not send your return to your package address, follow the instructions on the return label

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